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We haven’t won anything during our last few visits either, same with all of our friends. They just want to take your money and run with it. It is their responsibility to make sure their guests are comfortable and they failed miserably. She repeated “we aren’t offering any refunds”. I then asked for a refund on at least the resort fees since we never used anything and also were miserable in our rooms without AC. The girl at the desk said “we are not offering any refunds”. When checking out, we asked for some sort of refund since we didn’t have any modern day amenities for a period of time. You know, all of the stuff that you PAY FOR when getting a room at the casino.

Couldn’t play any games to kill time, no Wi-Fi, etc etc. Couldn’t even go to the bathroom because the toilets don’t flush without electricity, couldn’t wash hands due to literally no water coming out (must be on a pump system that doesn’t work without electricity). This morning, electricity was out for 2-3 hours. We just got back from staying two nights at Winstar.

Winstar casino concerts in thackerville ok